Frequently Asked Questions About Terms & Conditions
If you use your account in a way that violates our terms — for example, sharing your login with others, using automated betting software, or creating multiple accounts — we may suspend or close your account. Funds in your wallet are returned to your registered payment method within 5 business days.
Yes. Go to account settings and select 'Close Account'. Any balance is withdrawn to your registered DANA, OVO, GoPay or QRIS within 24 hours. Once closed, your account cannot be reopened; you'd need to create a new one, which counts as a fresh account.
Yes, the same terms apply whether you use the neko77 slot app on iOS or Android, or play through your mobile browser in Bandung or anywhere in Indonesia. Account rules, payment procedures and withdrawal times are identical across devices.
Your minimum first deposit is Rp50,000 via DANA, OVO, GoPay or QRIS. This amount activates your account and unlocks the full lobby. Subsequent deposits have no minimum, but single transactions over Rp50 million may require additional identity verification.
After you request a withdrawal and we verify your identity, funds are sent to your wallet within 24 hours. DANA and GoPay transfers usually arrive in under 10 minutes once sent. OVO and QRIS transfers may take up to 1 hour depending on your bank.
Certain settings are yours to control: you can update your registered email, phone number, withdrawal payment method, and session timeout preferences. Contact support to make changes, and we'll confirm the update via both your old and new contact details.
Report disputed transactions to support within 48 hours of the event. Provide your account name, transaction date and amount. We investigate withdrawals against our payment records and your wallet history. Most disputes are resolved within 2 business days.
